Economic Conditions
Scope
Kaleide International School (KIS) is a school managed by the company KALEIDE EDUCACIÓN ACTIVA SLU, and is supported exclusively through the different types of fees from its participants.
Compliance with the conditions and practices established in this policy is essential to guarantee the economic sustainability of the school and the continuity of its operations, in addition to being a necessary condition for the provision of a quality service and to generate the atmosphere of well-being that allows to all members of the educational community, with special attention to the workforce, to develop their activities in the best possible way.
This regulation is applicable to all clients of the school and it is their personal responsibility to familiarize themselves with and comply with its contents.
The KIS management reserves the right to make specific modifications, even personalized ones, to what is stipulated in this regulation, as well as to apply discounts or make commercial promotions, which will be governed by their own particular conditions except for what is not specified in them, being in that case subject to what is indicated in this regulation.
Concepts
The set of services provided to KIS participants and their respective legal representatives are financed from a series of fees intended to cover the specific costs associated with said services.
All services contracted by the client, except those that have already been provided, are subject to the legal withdrawal period of 14 days after contracting the service, considering the date as beginning for the computation of that period.
The teaching service is contracted for complete annual periods, leaving it to the discretion of the Management to approve shorter periods of time. For the purposes of these regulations and the contractual relationship between the client and Kaleide International School, the school year, teaching year, academic year or school year, includes the period from September 1 of each year to August 31 of the year following.
School hours or teaching hours include the time between 9:00 a.m. and 2:00 p.m.
Recurring Fees
The following installments are recurring, with different frequency depending on the type of installment.
Facilitation Fee
This concept is intended to cover the fixed operating costs associated with the teaching activity of the center.
The payment commitment associated with this concept is annual, covering the entire school year, regardless of whether the payment is made monthly or yearly, on a single payment. It is possible to resort to other methods of installment payments as long as they have been previously agreed with and approved by the school Management.
The monthly payment is obtained by dividing the annual fee into ten monthly installments. The annual payment modality may be subject to discounts, according to the current and published rates for each course.
If the participant starts schooling after the beginning of the school year it is discounted a maximum of one monthly payment for each full month that they have not attended the school.
Partial attendance for a month does not give the right to any proportional discount of the fee for that month, regardless of the number of days of attendance.
Registration renewal
This fee is intended to cover the costs of enrollment and annual insurance, as well as partial operating expenses in non-teaching periods. It is a single annual payment for those participants who maintain continuity in the center, unless it has been expressly excepted by the school Management. This amount is not refundable.
Continuity in the center is lost when a full month has elapsed between the end of the school year and the enrollment request for the immediately following school year, which requires to start a new enrollment requestin the school. It is also lost if the client's debit balance exceeds the value of the deposit.
Supplies
This fee covers the average cost of teaching materials used by each participant throughout the course and is based on estimates of the costs of previous years. These materials are consumables of a physical type (paper, writing, painting and drawing material, notebooks, laboratory supplies, etc.) or virtual (digital subscriptions, web storage, etc.).
The late incorporation of the participant to the school year may entitle them to a reduction in the cost of materials. In any case, except by individual agreement, the payment will be made for the entire year and, with the prior approval of the Management, the unused amount will be returned at the end of the school year.
Trial Day
For those participants who are not formally enrolled in the center but who want to attend on a trial basis, the possibility of a single payment per day is contemplated. This modality does not imply enrollment in the center and expressly excludes the rest of the payments with the exception of those activities that are not included in the teaching fees.
The maximum number of days that can be eligible for this rate is ten trial days per school year, one time only, and only during a time window of 30 days from the day the trial period begins. Outside of these deadlines it is necessary to proceed to the payment of the rest of the concepts and formalize the registration.
The Management may authorize a trial day at no cost during a single school day.
During the time that the participant is on trial, he or she is not considered to be enrolled in the center and does not have the rights associated with the enrollment.
Extracurricular Activities
Extracurricular activities offered by the center, outside school hours, are not included in the teaching fees and must be paid separately. The Management may approve discounts on these activities for participants enrolled in the center.
Optional excursions;
Overnight stays;
End of course trips;
Paid sports activities;
Tickets to shows or similar;
Complementary training for families.
Unless expressly indicated in the particular conditions of the school contract, the following concepts, among others, are not included in the teaching fees:
Other services
It is the client's responsibility to process in advance to obtain the transport card for the participants at their expense, which is free and allows free access to public transport for children under 10 years of age, being compulsory for those over 4 years of age to hold a valid transport ticket. In the event that the participant does not have this card, the center will pay the ticket for each journey in public transport at the full rate, regardless of the age of the participant. This amount will be subsequently billed to the customer.
Unless otherwise agreed between the Management and the client, the costs of transportation by discretionary vehicle or public means of transport to attend activities scheduled by KIS during school hours outside its facilities, will be borne by the client.
Transport
The contracting of this service can be done in any of the two modalities offered by the center: monthly or daily contracting. The contracting commitment is, depending on the modality, monthly or daily.
The dining service is independent of the stay service and is not included in it.
Dining Service
The contracting of these services can be done in any of the two modalities offered by the center: monthly or daily contracting. The contracting commitment is, depending on the modality, monthly or daily.
After Care is considered to be the care service for the participant in the center's facilities that begins 15 minutes after the end of the teaching activity and ends at a specified time after it. Unless otherwise agreed, this service will be billed when it has been provided, even if it has not been requested.
Early Care is considered to be the care service for the participant in the center's facilities that begins at a specified time before the beginning of the teaching activity and ends 15 minutes before it. Unless otherwise agreed, this service will be billed when it has been provided, even if it has not been requested.
Early and After Care
All families agree to carry out at least one annual training in which the operation of the center and its educational philosophy are explained in depth. This training is specific and does not include other thematic or specific training offered by the center, which must be paid for separately. The payment is unique per family, not per participant, and gives the right to attend without limitation all training of this type that is carried out in successive years while the participants are enrolled in the center.
Annual Training
This concept is intended to cover the costs of first registration and annual insurance, as well as partial operating expenses in non-teaching periods. Once the registration process has been completed and the place has been offered, the client must pay the registration fee that covers the costs of first registration in the center. This amount will not be refunded in any case. The seat reservation amount paid to reserve a place will be deducted from the enrollment fee.
Registration
The amount of this concept is indicated in the current and published rates for each course.
This payment is a necessary but not sufficient condition for obtaining a place at the center, which will in any case be subject to the delivery of the necessary documentation for enrollment as well as passing all the steps of the admission process. In the event that the Management declines the participant's candidacy, 50% of the amount delivered for this concept will be reimbursed. In the event that it is the client who declines the offered place, they will not have the right to a refund.
Seat reservation
The following fees are non-recurrent, and may be fees that are paid only once, or fees that are paid each time the service is used.
Non-recurrent Fees
The following fees are non-recurrent, and may be fees that are paid only once, or fees that are paid each time the service is used.
Seat reservation
This payment is a necessary but not sufficient condition for obtaining a place at the center, which will in any case be subject to the delivery of the necessary documentation for enrollment as well as passing all the steps of the admission process. In the event that the Management declines the participant's candidacy, 50% of the amount delivered for this concept will be reimbursed. In the event that it is the client who declines the offered place, they will not have the right to a refund.
The amount of this concept is indicated in the current and published rates for each course.
Registration
This concept is intended to cover the costs of first registration and annual insurance, as well as partial operating expenses in non-teaching periods. Once the registration process has been completed and the place has been offered, the client must pay the registration fee that covers the costs of first registration in the center. This amount will not be refunded in any case. The seat reservation amount paid to reserve a place will be deducted from the enrollment fee.
Annual Training
All families agree to carry out at least one annual training in which the operation of the center and its educational philosophy are explained in depth. This training is specific and does not include other thematic or specific training offered by the center, which must be paid for separately. The payment is unique per family, not per participant, and gives the right to attend without limitation all training of this type that is carried out in successive years while the participants are enrolled in the center.
Early and After Care
Early Care is considered to be the care service for the participant in the center's facilities that begins at a specified time before the beginning of the teaching activity and ends 15 minutes before it. Unless otherwise agreed, this service will be billed when it has been provided, even if it has not been requested.
After Care is considered to be the care service for the participant in the center's facilities that begins 15 minutes after the end of the teaching activity and ends at a specified time after it. Unless otherwise agreed, this service will be billed when it has been provided, even if it has not been requested.
The contracting of these services can be done in any of the two modalities offered by the center: monthly or daily contracting. The contracting commitment is, depending on the modality, monthly or daily.
Dining Service
The dining service is independent of the stay service and is not included in it.
The contracting of this service can be done in any of the two modalities offered by the center: monthly or daily contracting. The contracting commitment is, depending on the modality, monthly or daily.
Transport
Unless otherwise agreed between the Management and the client, the costs of transportation by discretionary vehicle or public means of transport to attend activities scheduled by KIS during school hours outside its facilities, will be borne by the client.
It is the client's responsibility to process in advance to obtain the transport card for the participants at their expense, which is free and allows free access to public transport for children under 10 years of age, being compulsory for those over 4 years of age to hold a valid transport ticket. In the event that the participant does not have this card, the center will pay the ticket for each journey in public transport at the full rate, regardless of the age of the participant. This amount will be subsequently billed to the customer.
Other services
Unless expressly indicated in the particular conditions of the school contract, the following concepts, among others, are not included in the teaching fees:
Optional excursions;
Overnight stays;
End of course trips;
Paid sports activities;
Tickets to shows or similar;
Complementary training for families.
Bail
The center withholds a monetary amount from the client for each participant as a guarantee of payment. As long as the requirements established in the school contract are met, this amount is countable as a credit balance for the client and a debt balance for the school. The refund of this amount must be requested by the client to the School Management within a period not exceeding one month after the end of the school year, and this will return it within a period of time, deducting from it any debit balance that the client had.
The early termination of the contract by the client, except in cases of force majeure established in the school contract, by mutual agreement or in the event that the termination of the contract is notified on time, implies the liquidation of the deposit in favor of the school, the client losing the right to return and without exempting him from paying for the contracted services.
In any case, the return of the deposit will be made once the school year has ended, that is, from September 1 of the year following the end of the contract and within a maximum period of one month.
It is not possible to use the deposit as compensation for the payment of other concepts.
Particular conditions
The Management may agree on conditions other than those indicated above, as long as they are clearly incorporated into the contract for the provision of services or there is a written record of these conditions. In case of doubt, the reference document will be this regulation.
Payment
Payment Methods
Direct Debit
In order for KIS to charge the account, the client must authorize this operation by filling in the corresponding authorization form, and guarantee the existence of sufficient funds for the charge of the receipts, which will be informed by email 5 days in advance of the date of receipt draft.
In the event that, once the payment has been made, a chargeback is issued, the client will be notified as soon as possible and he must guarantee the payment plus the bank costs associated with the chargeback.
In the event that the possibility of re-issuing the payment is delayed for more than 5 days from the initial draft, in addition to the return costs, there will be a penalty of 5% of the amount claimed for each day of delay.
Cash
The school does not accept cash payments for amounts greater than €1,000, due to legal imperative. In any case, cash payments have a 5% surcharge.
Transfer
Payments by transfer are accepted by the school in the bank account of its ownership that we reproduce below.
IBAN: ES73 0081 0369 0700 0191 1497
BIC: BSABESBB
You will be informed by email 5 days before the payment due date. It must be guaranteed that the transfer is made sufficiently in advance so that it is received no later than the payment due date. In case of delays of more than 5 days in the payment of the amount will be penalized with 5% for each day of delay of the total amount owed.
Other forms of payment
For international transfers, the school has a bank account in Wise and Revolut. In the event that the client does not have an account in these services, the school can provide an affiliate link.
Proof of Payment
Bank transactions of any kind will be considered proven with the corresponding bank entry, and it is not necessary for the center to issue a receipt. For cash payments, they will be considered proven by possession of a receipt issued by the school.
Payment Terms
For the provision of services, it is necessary to pay the corresponding rates in advance, with the exceptions of some services of a specific nature, such as the dining service, early or after care, in its daily modality, which for simplicity in billing are accounted for and billed in arrears in a single invoice.
In general, when a due date is established for a payment, the amount must be paid by one of the payment methods indicated at the latest on the due date. Delays in payment may result in surcharges that will be deducted from the deposit.
The Management reserves the right of admission of those students who are not up to date with their payments.
Maturities
The following table shows the maturities for the different concepts
Recurrent
Facilitation fee
Yearly
August 1st
Recurrent
Facilitation fee
Monthly
Last 5 days of last month
Recurrent
Registration renewal
Yearly
March 1st
Recurrent
Materials
Yearly
From September 1 to 15
Non-recurrent
Seat reservation
One time
March 1 to April 30
Non-recurrent
Registration
One time
June 1
Non-recurrent
annual training
One time
From September 1 to 15
Non-recurrent
Early attention / permanence / dining service
Monthly
Last 5 days of the previous month
Non-recurrent
Early attention / permanence / dining service
Daily
First 5 days of the following month
Non-recurrent
Bail
One time
July 31st
The school will send a notice to the client with the invoice 5 days prior to the due date of each payment.
Delays
As a general rule, delays of more than 5 days in the payment of a concept will be increased by 5% for each additional day on the amount of the concept.
Delinquency
A payment is delinquent when one month has elapsed from the due date. KIS will send a digital notification by email to the client advising him of the payment delay 3 days after the due date, in case of not having proof of the payment and warning him of the surcharges that may occur. A second notice will be made by the same means 10 days after the expiration date, and a third 20 days after. After the 30-day period has elapsed, the contract will be considered breached and KIS will act in accordance with the following:
Cessation of the provision of the service, declining any responsibility that derives from it;
It will be considered that there is an obligation to pay the outstanding amounts, with the associated surcharges, including those that correspond to the renewal of the contract, if it is found in that situation;
The amounts owed will be claimed through consumer arbitration, in the event that the client has initiated a formal complaint to the school prior to this period of time, or through a payment order procedure in the courts, assuming the client the costs derived from it;
Liquidation of the deposit in favor of KIS, without serving as a discount on the amounts owed.
Reimbursement
Return of installments on account and bail
At the end of the school year, KIS will proceed to refund those amounts paid on account and the bail, if this had been claimed by the client due to the termination of the contract, and provided that it is in any of the cases that give right to it. The return will be made through the same means that was used for payment, unless otherwise agreed. In the event that the client delays more than 6 months in claiming the deposit after the end of the school year, it will be settled in favor of the school.
The refund will be made within a maximum period of one month from the end date of the school year to which the amount to be returned corresponds.
In case of renewal of the school contract, the refund of the deposit will not proceed.
Partial Bail Refunds
When the bail given by the client corresponds to more than one participant and one of them withdraws, a partial refund of the amount of the deposit may be made to regularize the agreed amount in the rates according to the number of remaining participants enrolled in the center . The return terms and conditions are the same as for a full return of the deposit.
Installment Refunds
In exceptional situations previously requested and agreed with the Center Management, and respecting the stipulations of the school contract, a partial refund of the facilitation fee of the annual modality may be made. In no case will a monthly fee be refunded if the request arrives once the corresponding month has begun, regardless of the number of days of attendance of the participants at the center.
Services actually rendered will be deducted from the amount to be returned, for full months, regardless of the number of days attended by the participant during each month.
In any case, this return will mean the loss of any discount that may have been enjoyed due to this type of modality, which will be deducted from the amount to be returned.
Rates
Publication
The center's management will calculate and publish the application fees for the following course no later than February 20 of the immediately preceding school year.
The client will be informed with the publication on the website of these rates by KIS. However, the center's management will send a copy of these fees by email to registered customers.
Modification
Price Freedom
The KIS management reserves the right to modify the rates and conditions indicated in these regulations at any time and without prior notice.
In the event that these modifications are detrimental to the client, the latter may choose to unilaterally terminate the contract without any penalty, without the right to compensation but with the right to a refund of the deposit and the amounts paid on account, regularized according to the level of service enjoyed.
It is understood that a modification is detrimental to the client when:
The rates of any teaching service increase above the annual CPI referred to the rate in force at the time of the modification, taking as a reference for the calculation of this index the date of publication of the new rates; payments corresponding to materials and non-teaching services are exempt from this consideration; also excepted are those modifications that result in the grouping of services and that imply a net global increase not higher than the annual CPI.
Non-existent concepts or payments are included in the rates in force at the time of the modification, resulting in an increase in the overall cost greater than the annual CPI with respect to the existing rate one year before the publication of the new rates;
The teaching load is reduced by more than 10 hours per year of the teaching services provided compared to those contracted.
Acceptance of the new conditions
It is considered that the client accepts the new rates and that, therefore, they are consolidated at the moment in which the payment of the registration renewal is made, after the renewal of the teaching contract. Notwithstanding the foregoing, the entry into force of the tuition rates can never be prior to the end of the current school year at the time of acceptance and will only take effect once the school year has finished and the next one has begun.
Discounts
The management of the school reserves the right to agree individualized commercial discounts with clients that serve to improve the competitiveness and economic viability of the center.
Billing
KIS will send the invoices for the services provided by email to its clients, with a minimum notice of 5 days before the payment due date.
By default, the electronic format will be used and only paper invoices will be delivered upon request.
The possession of the invoice is not a guarantee of having made the payment.
Disputes
The disputes that the client may have with the school in economic matters will be initially resolved by means of a formal complaint before the school board and, in the event that the resolution proposed by the latter is not accepted by the client, by means of commercial arbitration at the initiative of the client. The solution proposed by the Arbitration Board of the Canary Islands is binding on the parties.
In the event that the Management needs to claim unsatisfied amounts from the client, it may opt for the initiation of a payment process. For the rest of the issues, commercial arbitration will follow.
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